Refund policy
Return & Refund Policy
Last Updated: August 2026
At August Living, customer satisfaction is important to us. If there is an issue with your order, we're here to help.
Please read this Return & Refund Policy carefully before requesting a return or refund.
1. Order Cancellation
Orders may be cancelled before they are processed for fulfillment.
Once an order has been processed, dispatched, or handed over to the courier, cancellation may no longer be possible.
For Cash on Delivery (COD) orders, customers are requested to contact us as soon as possible if they wish to cancel an order.
2. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during delivery
- Defective or not functioning as described
- Incorrect or different from the product ordered
- Missing essential parts or components
please contact us within 14 days of receiving your order.
Email us at:
Please provide:
- Your order number
- A clear description of the issue
- Clear photos or videos showing the problem
- Photos of the product packaging, where applicable
After reviewing your request, we may provide an appropriate resolution, which may include:
- A replacement
- A partial refund
- A full refund
The resolution will depend on the nature and circumstances of the issue.
3. Returns Due to Change of Mind
We generally do not accept returns or exchanges due to change of mind.
This includes situations where:
- You no longer want the product
- You ordered the wrong product
- You selected the wrong size, color, or variant
- You purchased the product by mistake
Please carefully review the product description, specifications, images, and selected variant before placing your order.
4. Return Authorization
Do not send a product back without contacting August Living first.
If a return is approved, our support team will provide the necessary return instructions.
Products returned without prior authorization may not be accepted.
5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or product-specific considerations, particularly if they have been opened, used, altered, or damaged after delivery.
Products that show signs of misuse, improper handling, or unauthorized modification may not qualify for a refund or replacement.
6. Refund Processing
If a refund is approved:
- Refunds for prepaid orders will normally be issued through the original payment method where supported.
- For eligible COD orders, August Living will contact the customer to arrange the appropriate refund method.
- Refund processing may take approximately 5–10 business days after the refund has been approved, depending on the payment provider or financial institution.
7. Lost or Missing Packages
If your order appears to be lost or has not been delivered within the expected delivery period, please contact us.
We will coordinate with the relevant fulfillment and courier partners to investigate the shipment and determine the appropriate resolution.
8. Delivery Delays
Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside our direct control, including:
- Courier delays
- Weather conditions
- Public holidays
- Operational disruptions
- Incorrect or incomplete customer information
A delivery delay does not automatically qualify an order for a refund. Each situation will be reviewed individually.
9. Customer Information & Failed Delivery
Customers are responsible for providing accurate and complete delivery information, including their name, phone number, address, and other required details.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, repeated delivery attempts, or refusal to accept a COD order, additional arrangements may be required before another delivery attempt or replacement can be made.
10. How to Contact Us
For questions regarding returns, refunds, damaged products, or order issues, please contact:
August Living
Email: support@augustliving.com
We aim to respond to customer inquiries within 24 business hours.