Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with August Living. We are committed to providing reliable delivery across Pakistan and ensuring your order reaches you safely and efficiently.
Please review our Shipping Policy before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after the order has been successfully placed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed, it will be prepared for dispatch through our fulfillment and courier partners.
2. Delivery Within Pakistan
August Living currently delivers within Pakistan.
Estimated delivery times may vary depending on the customer's location, product availability, courier operations, and other factors.
The applicable estimated delivery timeframe will be communicated or displayed during the ordering process where available.
Please note that delivery times are estimates and are not guaranteed.
3. Shipping Confirmation & Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, where available.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
Customers can use the provided tracking information to follow the progress of their shipment.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before the order is confirmed.
August Living may occasionally offer free delivery promotions on selected products, orders, or during promotional periods.
Any applicable shipping fee will be clearly shown before completing your purchase.
5. Delivery Delays
Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our direct control, including:
- Courier delays
- Weather conditions
- Public holidays
- High order or shipping volumes
- Operational disruptions
- Incorrect or incomplete customer information
We appreciate your patience in such circumstances.
If your order is significantly delayed, please contact our support team so we can investigate the shipment.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete delivery address
- City
- Active phone number
- Any other information required for successful delivery
If incorrect or incomplete information is provided and the order has already been processed or dispatched, August Living may not be able to modify the delivery details.
August Living is not responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.
7. Failed Delivery & Unsuccessful Delivery Attempts
Our fulfillment and courier partners may make delivery attempts using the contact information provided with the order.
If delivery fails because the customer:
- Cannot be reached
- Provides an incorrect address or phone number
- Refuses to accept the order
- Is unavailable after repeated delivery attempts
the shipment may be returned to the relevant fulfillment or courier facility.
For Cash on Delivery (COD) orders, customers are requested to accept their confirmed orders when delivered.
8. Lost or Missing Packages
If your order appears to be lost in transit or has not arrived within a reasonable period after dispatch, please contact:
We will investigate the shipment with the relevant fulfillment and courier partners and work toward an appropriate resolution.
9. Fulfillment & Courier Partners
August Living works with third-party fulfillment and courier partners to process and deliver customer orders within Pakistan.
The fulfillment and courier partners are responsible for handling the physical transportation and delivery of shipments after an order has been processed.
Delivery times and available services may therefore vary depending on the product, destination, and courier service.
10. Contact Us
If you have any questions regarding your order or delivery, please contact us:
August Living
Email: support@augustliving.com
We aim to respond to customer inquiries within 24 business hours.